BromleyBee Early Years
Refund Policy
Effective Date: 01/06/2026
At BromleyBee Early Years, we are committed to providing high-quality early childhood education and childcare services. To ensure fairness and consistency for all families, the following refund policy applies to all programmes, daycare services, clubs, events, and activities.
Registration & Admission Fees
All registration, assessment, and admission fees are non-refundable and non-transferable.
These fees cover administrative, enrolment, and placement costs and remain payable regardless of whether a child subsequently attends.
Tuition & Programme Fees
Fees paid for preschool, daycare, after-school programmes, First Steps Club, Holiday Club, or other regular programmes are generally non-refundable once a place has been confirmed and reserved.
As places are limited and reserved specifically for each child, refunds cannot normally be provided for:
- Absences due to illness
- Family holidays
- Personal circumstances
- Missed sessions
- Late arrivals or early departures
Withdrawal from a Programme
Parents wishing to withdraw their child from any programme must provide at least 30 calendar days’ written notice before the programme start date.
Where the required notice period is provided:
- Future fees covering periods beyond the notice period may be waived.
- Fees already paid for attended periods remain non-refundable.
Where insufficient notice is given, BromleyBee reserves the right to charge fees covering the applicable notice period.
Exceptional Circumstances
Refund requests arising from exceptional circumstances may be considered at the sole discretion of BromleyBee management.
Examples may include:
- Relocation outside Dhaka
- Serious medical circumstances
- Other significant unforeseen events
Supporting documentation may be requested.
Any approved refund will be assessed on a case-by-case basis and may be subject to administrative deductions.
Holiday Club, Special Events & Workshops
Places booked for:
- Holiday Club
- Play Dates
- Workshops
- Events
may be cancelled up to 14 days before the event date for a full refund.
Cancellations made less than 14 days before the event may not be eligible for a refund, as staffing, resources, and venue arrangements are often committed in advance.
Cancellation by BromleyBee
If BromleyBee is unable to provide a programme, event, or service due to circumstances within our control, families will be offered either:
- A full refund, or
- A credit towards future services.
Deposits
Where a deposit is required to secure a place, the deposit is generally non-refundable if a family chooses not to take up the reserved place.
Exceptions may be considered in exceptional circumstances at the discretion of management.
Refund Processing
Approved refunds will normally be processed within 14 working days using the original payment method wherever possible.
Contact
For any questions regarding this policy or to submit a refund request, please contact:
BromleyBee Early Years
Email: info@bromleybee.co.uk
Phone: +880 1776-706343
Policy Ownership & Review
This policy is issued, maintained, and reviewed periodically by BromleyBee UK Ltd to ensure it remains fair, transparent, and aligned with the operational requirements of BromleyBee Early Years.
BromleyBee UK Ltd reserves the right to amend this policy at any time. The most current version will be made available to parents and guardians.